24hr Dispatch Policy
At CyclingExpress.com, we’re cyclists too.
So we get how important it is for that replacement part or new gear to get shipped out as soon as possible. It’s an area we’ve been focusing on.
As a result, we promise to get items that are in stock out of our warehouse and on their way to you within just one day.
That’s right, if we have it (which you can tell from our webshop) and you bought it, it will leave us within 24 hours.
Obviously this is a big promise – one we take very seriously – so to make sure we play fair, we want you to know what to expect from this promise:
・We’re not slave drivers, our crew need rest too. Giving our team their days off means that the 24 hr period only applies from Monday morning to Friday at noon.
・Everybody loves a holiday. There may be some calendar holidays which affect this turn around. Most people know them, but we’ll try our best to let you know when one is likely to affect your order.
・We don’t make the gear ourselves. This means we can only offer the 24hr dispatch promise for items that our webshop shows that we have in stock at the time you complete your purchase.
・We love bikes too and we don’t want to rush our mechanics, but give them plenty of time to carefully build up our bikes. As a result, we can’t offer our 24hr dispatch promise on bikes.
It’s pretty simple really – we’re proud to be able to offer this our customers.
Now, stop reading and go for a ride!