3-5 Day dispatch on in stock items
Free standard delivery is available on all orders over the value of $99.00 to Australia and $199 to New Zealand. Excludes bicycles. Standard bicycle delivery is $49 to Australian Metro areas, $99 to Australian Regional areas and $199 to New Zealand addresses.
Standard delivery shipping times vary depending on location but normally fall within 3-7 days if the item is in stock. Express and Courier options are available for some locations at an additional cost.
Backorder delivery time frames
Cycling Express endeavours to keep all items possible in stock, athough at times stock may become out of stock. Items which are backorderable will be displayed for customers and the normal dispatch time for these items is 5-7 business days
In the event our suppliers are also out of stock we will refund items that are unavailable. And then send the balance of your order. These dates maybe out side the control of Cycling Express and estimated dispatch dates are given based on information we recieve from our various suppliers.
These policies pertain to Australian purchases only.
Unopened or defective merchandise may be returned to Cycling Express within 366 days of original purchase date. Cycling Express requires valid identification when processing all returns and exchanges without an original receipt. Valid identification is also required to receive or redeem a non-transferable merchandise certificate or mail check.
Bicycles are able to be refunded, exchanged or credited within 40Days of purchase date on invoice. All other parts, components, accessories and clothing are avaliable to be returned for store credit or exchange if item was ordered incorrectly within 366 days of the original purchase date on invoice.
Online returns are conditional that the products are in their original packaging and un opened, with original reciept of purchase.
Cycling Express accepts your cheque by utilizing an Electronic Funds Transfer (EFT) system. In the event that the EFT or draft is returned unpaid (or, if a paper cheque is accepted and the cheque is returned for any reason), there will be a return fee, as permitted by State or Commonwealth law, of $20 or more (which may include fees, collection costs and applicable state taxes). This fee may be presented to your bank electronically or submitted via a paper draft.
Returning or Exchanging Items by Mail
To return any Cycling Express Online purchase by mail:
- Download and fill out the returns form and return the product(s), including the reasons you are returning them and whether you want a online store credit or an exchange.
- We will contact you with a return authorisation along with any special instructions.
- Pack and seal your return securely (in the original package if possible) and include a copy of the return authorisation. All returns must be sent prepaid and by registered post - we do not accept C.O.D. deliveries.
Send returns to:
1/21 Power Rd, Bayswater, Vic 3153
We will only refund shipping charges if we have sent the wrong item or if the item sent is defective.
Cycling Express reserves the right to make changes to its Delivery and returns policy without notice and at any time.