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Cycling Express Testimonials
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  • Contact Us – Cycling Express Customer Service

    How to Contact Cycling Express

    Cycling Express has been designed to be able to offer each of our customers the best branded products at world competitive pricing with the convenience of local warranty and returns support.

    The best way to contact us is via email at; sales@cyclingexpress.com. Alternatively you can call (03) 9738 1633 during the hours of 9:00am - 5:00pm AEST Monday to Friday. The most time effective and efficient way to contact us is via email. Emails will be answered between 9:00am and 9:00pm seven days per week. Our online phone service staff work Monday to Friday 9:00am - 5:00pm AEST.

    Online Shop Services

    Sales and Product Enquires:

    For all sales enquires please email sales@cyclingexpress.com.

    Returns:

    For any product returns and warranty claims please email help@cyclingexpress.com.

    Our returns information is available here.

    Further Assistance:

    For problems or issues please email help@cyclingexpress.com and a senior manager will ensure any necessary action is taken as quickly as possible.

    Submit an Online Shop Enquiry:

    First Name: *

    Last Name: *

    Company:

    Telephone: *

    Email: *

    Enquiry:

    Cycling Express Concept Store *

    Our Concept store is a great place to see, touch and feel the products we sell. We also offer a test ride service, which allows you to be 100% sure you’re getting the correct product for your needs.

    Professional trained mechanics and sales staff are available to answer your questions and offer an excellent bike fitting service. If you would like to contact one of our Concept store staff you can either email shop@cyclingexpress.com or call (03) 9729 3277.

    Even better, come in and visit us.

    Concept Store Address:

    1/21 Power Rd,
    Bayswater, Victoria
    Australia 3153

    Cycling Express Concept Store Opening Hours:

    Monday - Friday 9:30am - 6:00pm

    Saturday 9:00am - 5:00pm

    Sunday Closed

    Public Holidays Closed

    (Online store is open 24 hours, 365 days per year).

    * Purchases made online are unable to be picked up in store.

    * Please note we have a different pricing policy in our retail store to cover the additional cost of having qualified staff to offer you the best professional advice and the opportunity to touch, feel and test ride our products. Our concept store also offers a fitting service for bicycles that are purchased in-store.

    International Customers

    Cycling express currently services the Australian and New Zealand markets. We will soon offer our services to other International customers. In the meantime any customers from any other International countries wishing to contact us can do so by emailing us at sales@cyclingexpress.com.