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How to Contact Cycling Express Online Store



We do not currently offer a telephone service for the online store. If you try to contact the Retail Store in Melbourne they will be unable to assist you because all support staff for the online store are based in Taiwan.




When can I expect a reply?


You can contact the online store at any time by email for information on products listed online, advice about products, queries about orders placed through the website, to file a complaint, or perhaps just to say that you love us!


Whatever your inquiry, we will do our best to reply to you as soon as we can.


Please bear in mind that we can experience sudden surges in inquiries and it might take us a bit longer to get back to you. Don't worry, we haven't forgotten you, we are just going through the list one by one as best we can to answer everyone equally.


Oh, and we don't answer emails on weekends of course, because that's when we ride our bikes! We'll get back to you on Monday!